Support

Questions, answered.

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Product

What is My TV Player?

My TV Player is a media player and TV guide for playlists you already have. You add playlists and provider logins you get yourself from a provider; the web console manages your sources, devices and profiles and shows your plan. Playback runs in native apps, not in the browser.

Do you provide channels or content?

No. We do not provide, sell, host, bundle, or recommend any channels, playlists, streams, or subscriptions to content. You must obtain playlists from a third-party provider of your choice. We are not affiliated with any content provider or reseller.

Can I watch programmes I missed, or record?

Yes, on paid plans. Catch-up lets you go back to what already aired when your provider offers it, and the Windows and Mac apps can record channels you subscribe to on your own computer, subject to your provider's terms and local law. Recordings are local files on your machine.

What about sport?

Each profile can follow leagues and teams. The Sport hub shows fixtures, scores and kick-off reminders for the matches you follow.

Do you send reminders?

Set a reminder from the TV guide and we notify you before the programme starts - in the apps, and optionally through the My TV Player Telegram bot, per profile.

What about ads?

There are no ads. Revenue comes from player licenses only - never from content.

Devices

On which devices does it work?

Native apps for Android phones and tablets, Chromebooks, iPhone and iPad, Android TV and Google TV, Fire TV, Samsung Smart TVs, Xbox Series S/X, Windows 11 and Mac, and the web console in any modern browser for account management. The Xbox and TV apps sign in with a code you confirm on your phone or in the browser - no typing on a TV remote. A Linux app is coming soon.

Do you offer family / multi-profile?

Yes. Every paid plan has several profiles (3 on Single, 6 on Family, 10 on Household), each with its own favorites, history and age limit, plus optional bedtime and daily screen-time limits for kids.

Plans & stores

Is there a free plan?

Yes. Free includes every player app plus the web console with starter limits (one device, one profile, one playlist, now-and-next guide). Single, Family and Household unlock the full guide, catch-up and more profiles, Family and Household add more devices, and the Windows and Mac apps add recording and multiview.

Is there a trial?

Yes, a 7-day full-feature trial when you create an account, with no payment details needed. Your sources, profiles and settings stay when it ends.

Can I cancel any time?

Yes. Plans are bought in the app through Google Play, the App Store, the Microsoft Store or the Amazon Appstore, and you cancel in the same store. You keep paid features until the end of the period you paid for. A lifetime plan is a one-time purchase.

Privacy

How do you handle my playlist URL and portal credentials?

Provider logins are stored encrypted at rest on the server, and playlist files you upload are encrypted in your browser before they leave it. Stream URLs are resolved and played by the native apps - we never fetch, proxy, or store your streams.

Still stuck?

Write to us with the device you use, or follow the step-by-step guides in the documentation.