Contact
We're here to help.
Two mailboxes, real humans behind both. Pick the one that fits and email us directly.
Support
Help with imports, devices, billing, playback, and your account - including data exports and deletion.
- Imports & sources
- Devices & pairing
- Billing & refunds
- Account & data requests
Response time: Household: priority · Family: priority email · Single: email · Free: community
Everything else
Product questions, press, partnerships, enterprise, and legal or privacy (GDPR) inquiries.
- Press & partnerships
- Enterprise & volume
- Legal notices
- Privacy & GDPR
Response time: Within 2 business days
Addresses are revealed on click to keep them away from spam harvesters. There is no contact form, plain email means you keep a copy of every exchange.
Before you write
- Look at the status page for a known incident.
- Include your account email and the device and app you use.
- If a channel or a film does not play, say whether it comes from a playlist or a provider login. Streams come from your provider, never through us.
Help yourself first
The documentationdocumentation and the FAQ answer most setup, import, and guide questions.
Office · QUANSIGHT CONSULTING SARL · Remote-first · EU entity · Registered in France